Frequently Asked Questions
Product Information
Do you sell self-defense keychains?
No, we don't. We specialize in personal safety alarms and beaded wristlets designed to help keep you safe. Our safety keychains emit a loud alarm to deter threats and attract attention, providing a non-violent safety solution.
Are LUX safety keychains legal in Australia?
Yes, LUX safety keychains are completely legal in Australia. Personal safety alarms are permitted as non-violent self-defense tools throughout the country.
What are personal safety alarms?
Personal safety alarms are compact devices designed to emit a loud sound when activated, helping to deter potential threats and attract attention in emergency situations. Our LUX safety keychains combine functionality with premium design.
How loud are the personal alarms?
Our personal safety alarms emit a sound of approximately 120-130 decibels, which is loud enough to be heard from a significant distance and can help deter attackers or alert others nearby.
Are your products suitable as gifts?
Absolutely! Our safety keychains and beaded wristlets make thoughtful, practical gifts. We offer giftable sets that are beautifully packaged and perfect for loved ones.
How do I activate the alarm?
Most of our safety alarms are activated by pulling a pin or pressing a button. Each product comes with clear instructions for use.
Shipping & Delivery
Where do you ship?
We ship Australia wide, as well as to New Zealand, the United States, Canada, the United Kingdom, and Europe.
How long does shipping take?
Australian orders typically arrive within 3-7 business days. International shipping times vary depending on your location.
Do you offer express shipping?
Yes, express shipping options are available at checkout for faster delivery.
Returns & Exchanges
What is your return policy?
We want you to love your LUX products. If you're not completely satisfied, please contact us within 30 days of receiving your order to arrange a return or exchange.
Can I exchange my product for a different style?
Yes, we're happy to help with exchanges. Please reach out to our customer service team to arrange an exchange.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy now, pay later options including After pay and Zip Pay.
Is my payment information secure?
Yes, all transactions are processed securely through Shopify's encrypted payment system. We never store your payment details.