Frequently Asked Questions

Product Information

What are safety keychains?

Our safety keychains are premium personal safety accessories that combine style with functionality. They feature loud alarms designed to attract attention in emergency situations, while maintaining a Lux, modern aesthetic.

Are all the items on your keychain legal in Australia?

YES, they are. Every tool on our Lux Safety Keychain are designed to be used for its intended safety purpose and complies with the Australin laws when used correctly.

How loud is the alarm, and are they rechargeable?

Our personal safety alarms emit a loud, attention-grabbing sound (130Db) designed to deter threats and alert others nearby in emergency situations. They have a USB charger that comes with new safety keychains.

Safety FAQ

All Lux Safety items are for everyday safety. Please use in a responsible way and follow the Australian law. The car safety items on our keychains (Seatbelt cutter and car window breaker pen) are for specific car emergency use ONLY.

Are your products suitable as gifts?

Absolutely! We offer giftable sets that combine our safety keychains and beaded wristlets, making them perfect for birthdays, holidays, or any occasion where you want to give a thoughtful and practical gift.

Shipping & Orders

Do you ship internationally?

We primarily serve Australian customers and only ship to the UK and New Zealand. We no longer ship to the US or any other countries.

How long does shipping take?

Delivery times vary based on your location. Shipping is 2-3 business days. No deliveries on weekends or public holidays

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Right now, LUX Keychains is offering FREE STANDARD SHIPPING Australia Wide.

Wholesale

Do you offer wholesale pricing?

Yes, we have an active wholesale program. Please visit our wholesale page or contact us for more information about bulk orders and pricing.

Returns & Support

What is your return policy?

We want you to be completely satisfied with your purchase. Please contact us if you have any concerns about your order.

How can I contact customer support?

You can reach us through our contact page. We're here to help with any questions about our products or your order.